Shipping
We currently ship within the U.S.
Customer Care
Policies
Shipping, pickup, returns, and support details before you place an order.
Last updated Apr 7, 2026
Returns
Because these are personal-care products, we cannot accept returns on opened or used items.
Support
Reach support at rachel@athomeapothecary.com
Shipping Policy
Shipping and pickup
We currently ship within the U.S. Most orders leave our studio within 2-3 business days and travel by tracked shipping. Flat-rate shipping is available at checkout, and porch pickup is available for local orders. You will receive tracking as soon as your package has shipped.
Return Policy
Returns and damaged orders
Because these are personal-care products, we cannot accept returns on opened or used items. If something arrives damaged or your order is incorrect, email us within 7 days of delivery and we will help make it right.
Support
Need help with an order?
Email us at rachel@athomeapothecary.com and we’ll get back to you as soon as possible.
Formal documents
FAQ
When will my order ship?
Most orders are packed within 2-3 business days. You will receive tracking by email as soon as your package has shipped.
Do you offer local pickup?
Yes. Choose porch pickup at checkout if you are local. We will email you when your order is ready so you know when to come by.
Can I return opened items?
Because these are personal-care products, we cannot accept returns on opened or used items. If something arrives damaged or your order is incorrect, email us within 7 days of delivery and we will help make it right.
How do I get help with my order?
Email support and include your order number if you have one. We are happy to help with shipping questions, product issues, or ingredient concerns.